Role Description
The SalesForce & Operations Administrator will play an integral role in the training of new users and growing the Salesforce.com skill set across the organization.
Responsibilities
- Serve as primary system administrator for the Salesforce.com environment with 20+ users, expected to double in 2 yrs
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope and completion of new development requests
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Work independently with members of the user community to define and document development requirements
- Track long term sales data, aide in forecasting
- Implement new technologies as needed to support marketing and sales teams
- Follow ethical practices with consumer and customer data
- Assist marketing teams in reporting customer outreach methods
Requirements
- Minimum two years of experience as a Salesforce.com administrator
- San Diego based
- Salesforce.com Admin Certified
- Sales Cloud, Service Cloud and Developer certifications preferred
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Proven ability to design and implement new processes and facilitate user adoption
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Analytical, self-motivated, and excited to refine our customer acquisition strategy at a fast growing company
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
